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REAL TIME SLOT SERVICE™
Manage & Control Your Slot Floor Activities
- All slot service events are monitored, recognized and managed until completion
- Slot employees are monitored and managed in real time
- Employees interact without removing the player’s card
- Slot techs are systematically dispatched to appropriate events
- Supervisors are alerted “on the fly” to alleviate defined service conditions
- Scoreboards allow management to “know”, in real time, properties service status
- Move the right service provider to the right event for the right customer
- Prioritize service to the specific player’s value to the property
- Tracks events response & delivery times by server, specific customer, shift, etc.
Control employee utilization, drive customer satisfaction, optimize profits.
Casino resources are automatically deployed to where the action is for maximum financial return. Supervisors are integrated into the service process to manage “spikes” in demand. Proactive slot maintenance and customer service events are automatically generated when supply is available. Deliver consistent superior customer experience across the casino floor to optimize the value of your customer service interactions.
The end result is a direct increase in corporate value and EBITDA for your casino.
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WRG empowers your business to systematically manage service processes,
The Right Person to the Right Customer at the Right Time…in Real Time
- Patent-protected Real-Time Slot Service & Beverage Delivery Management
- Recognize, track, report and manage all customer and employee interactions on the gaming floor
- Drive customer satisfaction, manage employee utilization, increase profitability...Everybody Wins!
Customers, employee’s, management, ownership… EVERYONE WINS!
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